Eaton, Hong Kong guarantee to provide the best online rate for hotel room reservations available to the general public subject to the following terms and conditions:

1.	The competing rate from another Internet source must be a publicly available rate.
2.	Competing rate must be lower than the rate on hongkong.eatonhotels.com. It must be a room-only rate that is publicly available, viewable and immediate bookable with instant confirmation on another website for the same hotel, and for the same room type, same dates, same length of stay and same number of guests.
3.	This policy applies to room only rates publicly available for online reservation, excluding other charges such as transportation, meals and other services.
4.	Rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, the comparison rate must still be available at the time Eaton, Hong Kong validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the Guarantee.
5.	In the event of a multiple night stay, the Best Online Rate Guarantee will compare the room-only rate for each night of the stay as booked on langhamhotels.com or branded websites with the room-only rate for each night of the stay booked at a Competing Rate. Policy applies when each night of the stay for full period of a multiple night stay.
6.	This policy does not apply to the following: a. Rates that are not publicly available, such as negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon Eaton, Hong Kong and a specified group. b. Discount rates offered only to members of groups and individuals only who meet previously-specified criteria, including but not limited to AAA members, seniors or government employees c. Package rates including the room and other components such as travel arrangement, car rental, entertainment, and/or non-breakfast meals d. Package or group add-on rates for extended stay e. Negotiated for stays extending beyond 14 nights f. Rates that are available on opaque or auction websites that do not disclose hotel name until the reservation is completed, for example Priceline and Hotwire g. Rates that are available on flash sales websites
7.	The claim formshould be submitted within 24 hours of booking and at least 24 hours prior to your check-in date.
8.	Hongkong.eatonhotels.com reservation confirmation number is required when making a claim.
9.	If a lower rate is reserved through a website (other than hongkong.eatonhotels.com), Eaton, Hong Kong are not responsible for any fees incurred due to your cancellation of that reservation.
10.	Eaton, Hong Kong has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, Eaton, Hong Kong decision is final.